Terms & Conditions

HEALTHYCHEF TERMS AND CONDITIONS

This Platform is operated by Twelve Four Ventures, hereinafter referred to as "HealthyChef". This document (“Terms”) contains the terms and conditions between Twelve Four Ventures (“we”, “our”, “us”) that owns and controls the brand known as ‘HealthyChef’ and you, the user of the Platform (“User”, “you”, “your”). Twelve Four Ventures is a limited liability partnership incorporated under the Limited Liabilities Partnership Act, 2008 in India and having its registered office at Twelve Four Ventures, 36/2, 4th C Cross, Lal Bagh Main Road.

1. Acceptance of the Terms

Twelve Four Ventures offers services, sales, and delivery of its products through this Platform (“Services”), conditional to your acceptance of these Terms.Your acceptance of these Terms is essential for us to provide our Services safely and seamlessly, in accordance with the applicable law(s). Please read these Terms carefully. If you do not agree to these Terms, Twelve Four Ventures will not be able to provide any of its Services to you. By accessing the Platform or using our Services, you represent that you have read and agreed to be bound by them.

We may amend/modify these Terms at any time, and such modifications shall be effective immediately upon posting on the Platform. We will, wherever possible, attempt to notify you of any changes to the Terms by way of push notifications and/or pop-ups and/or e-mails. Your continued use of our Services will constitute your agreement to any changes we make. If you do not agree to the Terms & Conditions as may be modified from time to time, you have the option to not avail or discontinue from availing our Services.

2. Terms of Use of the Website

• Legal Age and Eligibility: In order to avail of our Services on your own, you must be of legal age and eligible to enter into a binding contract with us, as per the laws applicable to you. In the event that you are a minor availing our Services, it will be assumed that you have the due authorization from your legal guardian to accept these Terms.
• Corporate User: If you are availing our Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity's behalf and that such entity agrees to indemnify you and Twelve Four Ventures for any violations of the Agreement.
• Advertisement and Promotions: By accessing our Platform, you agree that we can display events or promotional offers relating to our products and Services.
• Restrictions: When using our Platform, you undertake not to:
  
  - Post, upload or otherwise transmit or link to content that is: unlawful; threatening; abusive; obscene; vulgar; sexually explicit; pornographic or inclusive of nudity; offensive; excessively violent; invasive of another's privacy, publicity, contract, or other rights; tortious; false or misleading; defamatory; libelous; hateful; or discriminatory;
  
  - Violate the rights of Twelve Four Ventures or others including patent, trademark, trade secret, copyright, moral rights, privacy, publicity, or other proprietary rights;
  
  - Harm minors in any way;
  
  - Impersonate or attempt to impersonate any person or entity;
  
  - Introduce or engage in activity that involves the use of viruses, bots, worms, or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of or access to a computer, digital network, or a computer network;
  
  - Attempt to decipher, decompile, disassemble, or reverse engineer any of the Platform software;
  
  - Interfere with, damage, disable, disrupt, impair, create an undue burden on, or gain unauthorized access to the Platform, including our servers, networks, or accounts;
  
  - Use technology or any automated system such as scripts, spiders, offline readers, or bots in order to collect or disseminate usernames, passwords, e-mail addresses, or other data from the Platform, or to circumvent or modify any security technology or software that forms part of the Platform;
  
  - Send or cause to send (directly or indirectly) unsolicited bulk messages or other unsolicited bulk communications of any kind in a manner whatsoever, including through the Platform;
  
  - Solicit, collect, or request any personal information for commercial or unlawful purposes;
  
  - Post, upload, or otherwise transmit an image or video of another person;
  
  - Download, save, or share any images, descriptions, etc. being part of the Platform Content (as defined below) or copy, manufacture, or sell any of our designs, for any reason whatsoever, or use our Services for commercial purposes;
  
  - Use the Platform in a manner inconsistent with any and all applicable laws;
  
  - Attempt, facilitate, or encourage others to do any of the foregoing.
  
  Twelve Four Ventures reserves its right to restrict, suspend, or terminate your access or use of the Platform for the violation of any of the aforesaid restrictions or for any other unlawful or inappropriate conduct.
• Pricing: It is possible that prices may be inaccurately displayed on the Platform due to system or typographical errors, despite our attempts to avoid these errors. Twelve Four Ventures is not bound by any inadvertent errors or inaccurate advertised prices. We reserve the right to correct any and all errors in the prices and/or modify the prices without notice at any time. In the event an order is placed at a price that is lower than the actual price of the product, Twelve Four Ventures shall have the discretion to cancel the order and request the customer to re-order the product or pay the amount of price difference to us. We do not negotiate prices on our products, and all our prices are final.
• Intellectual Property Rights and Grant of Rights:For purposes of this Agreement, “Platform Content” shall mean all information and/or content that you see, hear, or otherwise experience on the Platform, including but not limited to product designs, text, graphics, images, software, audio, video, stills, works of authorship of any kind, and information or other materials that are posted, generated, provided, or otherwise made available through the Platform. All the products and the Platform Content are the property of Twelve Four Ventures and are protected by Indian and international copyright, trademark, and other laws. We own or have the license to use all of the intellectual property rights relating to the Platform Content and the products, including their designs. You agree that by virtue of your use of our Platform or Services, you do not acquire any intellectual property rights vested with Twelve Four Ventures . We hereby grant you a limited license to access and make personal use of our Platform, subject to conditions, inter alia, in this section 2. You may not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, transmit, broadcast, or otherwise exploit the products or our rights in the products or the Platform Content, except as expressly permitted in the Agreement, without our express prior written consent. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty -free, sub-licensable right to exercise any rights you may have in your information for the purposes, as more particularly stated in our Privacy Policy.
• Third-Party Services and Content:The Platform may be integrated with or may otherwise interact with third-party servers, applications, websites, etc. (“Third-Party Services”) to make our Services available to you. You understand and agree that we do not endorse and are not responsible or liable for the behavior, features, or content of any third-party application nor do we warrant the compatibility or continuing compatibility of the third-party applications with the Platform. The Platform may contain hyperlinks to external websites owned and operated by third parties. We have no responsibility in relation to the accuracy, completeness, and quality of the information contained within such third-party sites, and you access these sites at your own risk. Any and all contents on such third-party sites do not reflect the services or information provided by us. Please note that when you use third-party services, their own terms of use and privacy policies will govern your use of those services. References to any external links should not be construed as an endorsement of the links or their content by us.
• Privacy Policy:When you use the Platform, we will collect certain information from you as set forth in more detail in our Privacy Policy, which is hereby incorporated by reference. The Privacy Policy is available at [Privacy Policy](#).

3. General Terms & Conditions of Sale

Subscription

HealthyChef Meals: To obtain our services for HealthyChef Meals, users must subscribe to one of our available packages. Upon successful subscription, we will create an account for the User based on the registered mobile number provided. All further information and tasks related to the subscription plan can be managed through the HealthyChef Application using the registered mobile number.

Order

Completion of the online checkout process does not constitute acceptance of your offer to purchase products or services. Our acceptance is subject to full payment receipt and product availability. Twelve Four Ventures reserves the right to decline any order before dispatch for reasons including legal, regulatory, or material unavailability.

Payment

Payments are processed via a third-party payment gateway. By submitting payment details, you confirm accuracy and ownership of the provided information. Please review our Privacy Policy to understand how payment data is processed. Prices include applicable taxes, delivery charges, and any transaction fees by the payment provider.

The User is responsible for any loss or damages suffered by Twelve Four Ventures due to fraudulent or illegal transactions. Twelve Four Ventures does not guarantee payment data security through third-party gateways and assumes no liability for related damages. Card payments are subject to authorization by the User’s card issuer. Full payment is required before order fulfillment.

Twelve Four Ventures retains ownership of all meals or products until full payment is received. If the User has already received a product without full payment, they must either complete payment or return the product at their expense in the original condition.

Delivery

HealthyChef services are currently available only within Bengaluru.

Breakfast, Lunch, Snacks, and Dinner are served Monday through Saturday. Deliveries typically occur between 7:30 AM – 10:00 AM. While we strive for timely delivery, external factors may cause delays. If a meal is undelivered (except during a Force Majeure event), please contact info@healthychef.in or call +91 9620276980. We will expedite delivery or extend your subscription accordingly.

Meals may not be delivered on certain public holidays or when delivery partners are unavailable. Users will be informed in advance via SMS, phone call, email, WhatsApp, or app notifications. If delivery is requested to a reception or security gate, Twelve Four Ventures is not liable for any subsequent misplacement or theft.

Returns, Exchanges, Cancellations, and Wallet Usage

Users must subscribe for a minimum of one (1) day. In case delivery cannot occur due to circumstances beyond our control, we will extend your subscription for the missed meals.

While we ensure meals are fresh and correctly delivered, you may occasionally receive the wrong or defective meal. Contact info@healthychef.in or call +91 9620276980 within four (4) hours of receipt, along with meal images. Upon verification, we’ll attempt same-day replacement or extend your subscription.

Disliking the taste or minor visual differences (color, weight, or appearance) compared to displayed images will not qualify as wrong or defective. The final decision rests solely with Twelve Four Ventures.

Wallet points are only awarded for referrals generated from non-public platforms. Sharing referral codes publicly (blogs, websites, or social media) may lead to deduction of those points. In the event of wrong or damaged product delivery, notify us immediately upon receipt via info@healthychef.in or call +91 9620276980 with images. Verified cases will be replaced promptly.

Force Majeure

Twelve Four Ventures may face delays or cancellations due to Force Majeure events such as natural disasters, fires, pandemics, lockdowns, strikes, wars, or embargoes. In such cases, orders may be postponed or canceled. Twelve Four Ventures shall not be liable for delays or cancellations beyond refunding prepaid amounts.

Grievance Redressal

For queries or grievances related to our Platform or Services, contact our Grievance Redressal Officer, Chandini R, at info@healthychef.in or call +91 9620276980.

Legal Terms & Conditions

Disclaimers

Twelve Four Ventures is an entity engaged in providing nutritional food and services on the Platform. However, Twelve Four Ventures does not take responsibility for any adverse health effects on the User arising from consumption of any meals, products, or usage of our Services.

General: We expressly disclaim any liabilities and warranties regarding the security, accuracy, reliability, applicability, effectiveness, timeliness, and performance of our Services. We do not warrant that our Services will be error-free or that errors will be corrected. No advice or information provided to you by Twelve Four Ventures will create any liability or warranty that is not expressly stated herein. Nothing available on the Platform constitutes Twelve Four Ventures’s opinion and should not be relied upon for any decision-making.

Nutritional Services: We rely on personal and health details disclosed by the User to provide our Services. We are not responsible for adverse effects caused by consumption of our food products or due to incomplete or negligent disclosure of health details by the User. Users are advised to consult a physician before availing of our Services.

Wallet Usage: Twelve Four Ventures reserves the right to change wallet usage policies and restrictions without prior notice. By subscribing to our plan, Users agree to these terms without objection.

We do not provide or claim to provide medical advice. Representations about weight loss are general and may vary by individual. We do not diagnose, treat, or cure any disease. Effects and benefits of our meals or products may vary depending on individual genetics, lifestyle, and physical activity.

By availing our Services, you acknowledge potential health risks arising from your own acts or omissions, including those unforeseeable at the time of use. You voluntarily assume such risks and release Twelve Four Ventures from related liability.

Platform: Twelve Four Ventures is not liable for interruptions in its Platform Services caused by maintenance, upgrades, emergency repairs, or failures beyond our control. Users are responsible for maintaining their devices and internet connections required for access. We are not liable for damages to user equipment from Platform use.

Third Party Delivery: Deliveries are facilitated by third-party service providers. Twelve Four Ventures disclaims liability for any issues arising from delivery operations performed by these external partners.

Force Majeure: Twelve Four Ventures and its partners shall not be liable for delays or defaults in performance due to events beyond reasonable control, including war, accidents, lockdowns, pandemics, industrial actions, embargoes, or other force majeure circumstances.

Indemnity

You agree to indemnify, defend, and hold harmless Twelve Four Ventures, its partners, licensors, and affiliates from any claims, losses, or expenses arising from misrepresentations about your health conditions, breaches of this Agreement, or violations of applicable laws or third-party rights.

Limitation of Liability

To the maximum extent permitted by law, Twelve Four Ventures and its partners will not be liable for any indirect, incidental, special, punitive, or consequential damages or lost profits arising from your use of the Platform or Services. Our total liability, if any, will not exceed the amount paid by you for the purchased product or service.

Except as required by law, any claim or cause of action must be reported to us within 30 (thirty) days of the event occurrence, failing which it will be deemed permanently barred.

Governing Law & Jurisdiction

This Agreement is governed by the laws of India. The Courts of Bengaluru, India shall have exclusive jurisdiction over any disputes arising from this Agreement or the use of the Platform.

Miscellaneous

• No injunctive relief: You shall not seek injunctions or injunctive relief against Twelve Four Ventures for any reason. This clause survives termination of the Agreement.
• Severability: If any provision of this Agreement is deemed invalid or unenforceable, it shall be removed without affecting the remaining provisions.
• Notices: Notices by you are valid only if in writing, signed, and sent to our registered email or mailing address listed below.
• Assignment and Delegation: You cannot transfer your account or rights. We may assign or delegate our rights and obligations under this Agreement freely.
• No Waiver: Failure or delay in enforcing any right does not constitute a waiver of that right.
• Headings: Section headings are for convenience only and do not affect interpretation.
• Entire Agreement: This Agreement supersedes all prior communications and may only be modified in writing by both parties.
• Prevailing Language: The English version of these Terms prevails over any translated versions in case of inconsistencies.