Privacy Policy
1. INTRODUCTION
This document, i.e., Privacy Policy ("Policy") contains the manner and details in which TWELVE FOUR VENTURES that owns and controls the brands known as HealthyChef ("we", "us", "our") collects and processes the data that you, the user ("user", "you", "your") of this platform ("Platform") provide to us. TWELVE FOUR VENTURES is a partnership incorporated under the Indian Partnership Act 1932, in India and having its registered office at 36/1 4th C Cross, Lal Bagh Main Road.
We may change the terms of this Policy from time to time. Please check this page regularly for updates. In the event that there are material changes to the Policy, we may send you additional notice by way of an e-mail or a notification on the Platform.
While we aim to be completely transparent in the manner we choose to protect your privacy, you may not agree with the terms of this Policy. Should this be the case, please remember it is your choice whether you wish to continue using our Services and Platform.
This Policy and the Terms of Use are to be read in consonance and form part of a single understanding. Any capitalised terms not defined herein shall be interpreted to mean as defined in the Terms of Use.
2. INFORMATION THAT WE COLLECT FROM YOU ON THE WEBSITE
| Type of User Data | Purpose for Collecting and Processing this Data | When Do We Collect this Data? |
|---|---|---|
| Name, Phone Number, E-mail ID, Address, Age | For delivery of your meal (HealthyChef). | We ask you for this information when you –
|
| Age, Physical and Mental Health, Medical History | To create personalised diet plans while rendering our nutritional services under HealthyChef. | We ask for these details when you speak to our nutritionist and/or subscribe to our nutrition plan on HealthyChef. |
| Password | To create an account on the HealthyChef Platform. | At the “checkout” stage from where you proceed to pay for your order on HealthyChef. |
| Payment Information | We do not collect or store your payment information. In the event you choose to “save card details for future transactions”, our payment gateway may collect and store your payment information. | At the “checkout” stage from where you proceed to pay for your order. |
The above list of data being collected is a non-exhaustive list, and we may require you to share further information from time to time, for which we will notify you.
3. INFORMATION THAT IS GENERATED BY YOU WHILE USING THE WEBSITE
| Type of Usage Data | Purpose for Collecting and Processing this Data | When Do We Collect this Data? |
|---|---|---|
Data and inferred data about how you interact with the Platform, including but not limited to:
| Legitimate interests in relation to inferences about your preferences and interests, which we use to tailor and improve our services. Where cookies are used for such processing (as explained below), we obtain prior consent wherever required under applicable laws. | This information related to your usage of the Platform is collected automatically and dynamically as and when you use the Platform. |
4. TECHNICAL INFORMATION COLLECTED BY US THROUGH YOUR USE OF THE WEBSITE
| Type of Data | Purpose for Collecting and Processing this Data | When Do We Collect this Data? |
|---|---|---|
Information about the types of devices you are using such as:
| Legitimate interests in managing and improving our Services, ensuring platform performance, enhancing user experience, and protecting our content. | Technical information is collected automatically and dynamically as and when you use the Platform. |
5. WHY WE COLLECT AND PROCESS PERSONAL DATA AND HOW WE USE IT
- To fulfil buying and selling requests on the Platform.
- To enable our nutritionists to communicate with you and send a personalised diet plan.
- To conduct business planning and forecasting.
- To enable us to diagnose and identify any technical advancements or troubleshoot issues.
- For marketing and advertising purposes.
- To answer your questions or requests for information or handle your complaints.
- To ensure that the content provided regarding our Services is presented in the most effective manner for you and for your device.
- To notify you about updates or changes to our Services or Platform features and content.
- To provide you with promotional communications, to the extent that you have consented to receive such communications under applicable law.
- To comply with legal obligations and requests by law enforcement.
- To establish, exercise, or defend legal claims.
- Inferences drawn from your browsing patterns help us understand your preferences better, allowing us to offer a more focused range of products and optimise our Services.
- Inferences drawn from how you interact with the Platform allow us to continuously identify areas of improvement for better user experience.
- To detect, investigate, and prevent fraudulent transactions or other illegal activities, and to protect the rights and property of TWELVE FOUR VENTURES.
6. ANALYTICS & TRACKING TECHNOLOGIES
TWELVE FOUR VENTURES and our analytics partners use tracking technologies such as cookies, beacons, tags, and scripts. We may use any of the following categories of cookies on our Platform as detailed below.
| Type of Cookies | Description |
|---|---|
| Essential Cookies | These “strictly necessary” cookies are essential for providing many Platform services. They help remember your preferences as you move around the Platform. |
| Analytics Cookies | Track information about Platform visits to help us improve and report performance. They analyse user behaviour, measure visits, and test new ads or features. |
| Functionality or Preference Cookies | Remember information or choices (e.g., username, region, or language) to personalise your experience. These are usually persistent cookies for future visits. |
| Targeting or Advertising Cookies | Placed by third-party ad platforms to deliver targeted ads and track ad performance. They may remember which browsers visited the Platform. |
You can control cookie use at your browser level. Disabling cookies may limit some Platform features. Web beacons, tags, and scripts help us deliver cookies, count visits, and assess ad performance. We may use Google Analytics and Facebook Ads for insights and retargeting.
If you wish to opt out of tracking, contact us at info@healthychef.in. Please note this will not remove generic ads entirely.
7. SENSITIVE DATA
As per the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011, certain categories of user data are classified as “sensitive personal data.” The following table lists the types of such data that TWELVE FOUR VENTURES and/or its third-party associates may collect or process on the Platform.
| Type of Data | Collected (Yes/No) |
|---|---|
| Password | Yes |
| Financial information (bank account or payment instrument details) | Yes |
| Physical, physiological, or mental health condition | Yes |
| Sexual orientation | No |
| Medical records and history | Yes |
Passwords for accounts created on HealthyChef are encrypted using advanced security protocols. All financial details are collected and processed securely by our associated payment aggregators — we do not store your bank or payment information.
8. YOUR RIGHTS OVER THE PERSONAL DATA THAT YOU SHARE WITH US
Privacy laws grant individuals certain rights over their personal data, allowing you to control what we collect and how it is used.
| Your Right | Explanation |
|---|---|
| Right to confirmation and access | You have the right to be informed of, and request access to, your personal data that is collected and processed by us. |
| Right to correction, rectification, and erasure | You can request updates, corrections, or deletion of any incomplete or inaccurate personal data. |
| Right to restrict | You may request that we temporarily or permanently stop processing all or some part of your personal data. |
| Right to object | You may object to our processing of your personal data for reasons related to your situation or for direct marketing purposes. |
| Right to not be subject to automated decision making | You have the right not to be subject to automated decisions or profiling that may have a significant legal or personal effect on you. |
For any requests or queries related to your rights, contact us at info@healthychef.in.
9. WHO DO WE SHARE YOUR DATA WITH?
From time to time, we may share your personal data with third parties such as:
| Third Party Type | Purpose |
|---|---|
| IT & Email Service Providers | To enable communication, platform hosting, and account management. |
| Fraud Prevention Vendors | To ensure secure transactions and prevent fraudulent activities. |
| Payment Processors | To securely process and verify your payments. |
| Law Enforcement Authorities | To comply with legal obligations and investigations. |
| Delivery Service Providers | To deliver your orders efficiently. |
| Advertising Partners | To provide you with relevant marketing and promotional material. |
| Data Analytics Agencies | To analyse website performance and improve user experience. |
| Social Media Partners | To promote HealthyChef through integrated social campaigns. |
| Potential Investors or Acquirers | To facilitate legitimate business acquisitions or funding. |
10. HOW DO WE PROTECT YOUR DATA?
We implement appropriate technical and organisational measures to protect your personal data. This includes pseudonymisation, encryption, limited access controls, and secure retention policies to prevent unauthorised access or misuse.
Your password protects your account, so we recommend using a strong, unique password to ensure security.
11. RETENTION AND DELETION OF DATA
Retention of Data:
We collect and store your data only for as long as necessary to provide our services. We may also retain certain data for legitimate business purposes, such as legal compliance, dispute resolution, and analytics.
Deletion of Data:
Unless legally required to retain your data, we will delete or anonymize it upon your request, ensuring it can no longer be associated with you as an individual.
12. THIRD-PARTY LINKS
The Platform may contain links to external websites owned and operated by third parties. Please note that when you use third-party services, their own terms of use and privacy policies will govern your use of those services. TWELVE FOUR VENTURES does not collect, process, or store any personal data provided by you to such third-party links, including the payment gateway, through the Platform. Please check these policies before you submit any personal data to these external websites.
13. GOVERNING LAW, JURISDICTION AND ARBITRATION
As provided in our Terms of Use.
14. CONTACT US
If you have any questions regarding this Policy, please feel free to reach out to us by contacting our Grievance Redressal Officer (Chandini R) at info@healthychef.in or call us at +91 9620276980, or by writing to us at the following address:
- TWELVE FOUR VENTURES
- 36/1, 4th C Cross, Lal Bagh Main Road
- Bengaluru
© 2026 TWELVE FOUR VENTURES. All rights reserved.